Runeon keeps your run history on your Mac. When you need help, create a diagnostics package in the app, review it, and send only the redacted contents you approve.
When Runeon shows a Report or Review option for an issue, create the redacted package, review the contents, then choose Send. You can also start a report from Diagnose in the toolbar, which appears after you turn on Enable Advanced Mode in Runeon Settings. The app excludes raw logs by default and redacts account identifiers, paths, and token-like values.
Contact [email protected] with your Runeon version, macOS version, Mac model, and a short description of what happened.
In Runeon Settings, open your plan and choose Open Stripe Portal under Billing management for plan changes, cancellation, invoices, and payment methods. If you cannot access the app, email support from the address on your Runeon account.
Send a deletion or export request to [email protected].
Write from the email address on your Runeon account, and say in the subject line whether you want your data deleted or exported. Before deleting or exporting data, Runeon verifies that you control the email address on your account.
Requests are free, and Runeon answers within 30 days. If a request is unusually complex, Runeon will tell you before that deadline and explain why more time is needed.
Deletion covers the account data Runeon holds on its servers:
An export gives you the same information in a file you can keep, including your account id and email address, your subscription status, the device identifiers and dates linked to your account, and the details and deletion dates of the diagnostics reports you sent.
Some payment records stay with Stripe after deletion, because tax, accounting, and payment rules require them to be kept. Runeon data stored on your own Mac is separate, and you can remove it yourself at any time.